Written question asked by Mark Hendrick (Labour) on Wednesday, 18 March 2015, in the House of Commons. It was due for an answer on Monday, 23 March 2015 (named day). It was answered by Esther McVey (Conservative) on Monday, 23 March 2015 on behalf of the Department for Work and Pensions.

Unemployment: Veterans

Question: To ask the Secretary of State for Work and Pensions, what arrangements have been made to train Jobcentre staff to deal with the needs of claimants who have left the armed forces.

Answer: All Jobcentre staff are trained to support customers whatever their needs, including those who have left the armed forces, and are aware of the specialist help available within their area. Armed Forces champions have also been put in place as part of Jobcentre Plus’ commitment to supporting the Armed Forces, their families and veterans. The key role of the champions is to ensure the support, advice and guidance offered by Jobcentre Plus reflects the needs of service leavers and the wider armed forces community in their district, and to ensure Jobcentre staff have the information they need to best support claimants who have left the Armed Forces.

Secondary information