Written question asked by David Winnick (Labour) on Monday, 9 January 2017, in the House of Commons. It was due for an answer on Thursday, 12 January 2017 (named day). It was answered by Penny Mordaunt (Conservative) on Thursday, 12 January 2017 on behalf of the Department for Work and Pensions.

Members: Correspondence

Question: To ask the Secretary of State for Work and Pensions, whether in his meetings with the Benefits Director he has discussed the process of replies being sent to hon. Members.

Answer: The Secretary of State holds regular meetings with the Director General, Operations to discuss operational matters and performance. The process of replies being sent to hon. Members has not featured in discussions to date, primarily because the Department’s performance in respect of the timeliness of responses is broadly on track. For the calendar year 2016, 89% of responses to hon. Members were issued within 15 days, against a target of 90% in 15 days. The 90% target reflects the fact that some matters raised by hon. Members can be particularly complex and, in such cases, it is not always possible to respond within 15 days.

Secondary information

Type: Written question
Reference: 59041
Session: 2016-17
Related items: Members: Correspondence
Thursday, 19 January 2017
Written questions
House of Commons
Subjects: Correspondence Members
Link: View this Written question on www.parliament.uk