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Written question asked by Lord Field of Birkenhead (Labour) on Friday, 6 October 2017, in the House of Commons. It was due for an answer on Tuesday, 10 October 2017. It was answered by Damian Hinds (Conservative) on Monday, 16 October 2017 on behalf of the Department for Work and Pensions.


Jobcentres: Interviews

Question

To ask the Secretary of State for Work and Pensions, what guidance his Department has issued to Jobcentre Plus managers on setting time limits for jobseeker's interviews with work coaches.

Answer

The timing and frequency of attendance at jobseeker’s interviews is at the discretion of the Work Coach, working with their line manager, and also determined by the individual circumstances of the claimant.

In order that interviews are monitored and the claimant journey tracked in the most effective way, managers follow a Quality Assurance framework with their work coaches.


Secondary information

Type
Written question
Reference
105449
Session
2017-19
Subjects
Jobcentres Interviews Unemployed people
Link
View this Written question on www.parliament.uk