---

Universal Credit: Internet

Answer

DWP recognise that some people will need help with on-line claims and activity. People without digital skills will be offered support in jobcentres to make and manage their claims on-line, and also to acquire or improve core digital skills. Our work coaches have the flexibility to tailor support for individuals in difficult circumstances; they can adjust their work search requirements and conditionality to allow them to prioritise solutions to their issues. DWP has also rolled out the Universal Support initiative alongside the national roll out of Universal Credit, as part of which Local Authorities deliver both digital and budgeting support.

Where claimants have no capability to make or manage their claim on-line, telephone, and face to face support is available. Alternatively, an Appointee could make the claim on their behalf and maintain their online account. Interpreting services are available in the Jobcentre for those with severe language challenges. As we continue to deliver the full Universal Credit service, with its expanded claimant base, we are continually reviewing and developing the current vulnerable claimant customer journey, including how vulnerable people are identified and how they are supported both internally and via referral to local services delivered in partnership activity.

Secondary information

Type

Written question

Reference

105807

Session

2017-19

Subjects

Applications Education Languages Internet Mental capacity Literacy Universal credit

Link

View this Written question on www.parliament.uk