Written question asked by Jim Cunningham (Labour) on Tuesday, 5 December 2017, in the House of Commons. It was due for an answer on Monday, 11 December 2017 (named day). It was answered by Caroline Dinenage (Conservative) on Monday, 11 December 2017 on behalf of the Department for Work and Pensions.
Jobcentres: Telephone Services
- Question
-
To ask the Secretary of State for Work and Pensions, what recent representations he has received on the effect on benefit claimants of outsourcing jobcentre telephony work to Capita.
- Answer
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In delivery of the JSA New Claim service the Provider has received and accepted complaints that equate to 0.003% of the total Customer interactions, which is comparable with services delivered internally.
Secondary information
- Type
- Written question
- Reference
- 117481
- Session
- 2017-19
- Subjects
- Jobcentres Telephone services Capita
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2017-12-11 17:35:15 +0000
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2017-19/117481
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2017-19/117481
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2017-19/117481