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Written question asked by Royston Smith (Conservative) on Tuesday, 12 June 2018, in the House of Commons. It was due for an answer on Thursday, 14 June 2018. It was answered by Heather Wheeler (Conservative) on Monday, 18 June 2018 on behalf of the Ministry of Housing, Communities and Local Government.

Leasehold: Property Management Companies

Question

To ask the Secretary of State for Housing, Communities and Local Government, what powers leaseholders have to challenge the actions of property management companies.

Answer

Leaseholders can challenge the action of a property management company in a number of ways, including:

  • by making a formal complaint through their managing agent’s complaints procedure;
  • by making a complaint to one of the Government-recognised redress schemes; and
  • by exercising their ‘right to manage’.

In addition, where there is evidence of significant failings by the managing agent, leaseholders can ask the First-Tier Tribunal to appoint a new property manager.

We recognise there is more that can be done to help leaseholders challenge poor management practice. That is why on 1 April we announced plans to give leaseholders greater ability to do so. We will be improving the presentation of service charges so they can be better understood and more easily challenged. We want to empower leaseholders to switch managing agents where they perform poorly or break the terms of their contract.

Secondary information

Type
Written question
Reference
152811
Session
2017-19
Subjects
Leasehold Property management companies
Link
View this Written question on www.parliament.uk