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Written question asked by Marsha De Cordova (Labour) on Thursday, 6 December 2018, in the House of Commons. It was due for an answer on Tuesday, 11 December 2018 (named day). It was answered by Sarah Newton (Conservative) on Tuesday, 11 December 2018 on behalf of the Department for Work and Pensions.


Personal Independence Payment

Question

To ask the Secretary of State for Work and Pensions, what steps her Department has taken to ensure that disabled people have access to a customer service email address for personal independence payment assessments.

Answer

A general email enquiry address is not currently available but work is underway to introduce a new online customer service route as soon as possible in 2019. Where claimants require contact via email as a reasonable adjustment to make a claim, Independent Assessment Services continue to make arrangements to do so.


Secondary information

Type
Written question
Reference
199924
Session
2017-19
Subjects
Access Disability Email Personal independence payment
Link
View this Written question on www.parliament.uk