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Written question asked by Baroness Debbonaire (Labour) on Tuesday, 18 December 2018, in the House of Commons. It was due for an answer on Thursday, 20 December 2018. It was answered by Lord Sharma (Conservative) on Friday, 28 December 2018 on behalf of the Department for Work and Pensions.


Universal Credit

Question

To ask the Secretary of State for Work and Pensions, what plans her Department has to increase the number of languages available on the the universal credit online portal.

Answer

There are not currently any plans to increase the number of languages available on the online portal above English and Welsh.

When we need to communicate with a claimant who cannot communicate adequately in English or Welsh we use interpreters: this can be a customer’s own interpreter; a local community based interpreting service; a telephone interpretation service or a contracted face to face interpretation service.


Secondary information

Type
Written question
Reference
203325
Session
2017-19
Subjects
Languages Internet Universal credit
Link
View this Written question on www.parliament.uk