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Written question asked by Lord Brennan of Canton (Labour) on Thursday, 14 February 2019, in the House of Commons. It was due for an answer on Tuesday, 19 February 2019 (named day). It was answered by Lord Sharma (Conservative) on Tuesday, 19 February 2019 on behalf of the Department for Work and Pensions.

Jobcentres: Computers

Question

To ask the Secretary of State for Work and Pensions, what the total number of computers available for public use in Jobcentres in England was in each year since 2010.

Answer

The information requested is detailed below and is from internal DWP data which has not been quality assured to official statistical standards:

Reliable data for the period 2010-2013 is not held.

In 2014 national roll-out of customer devices* was completed by June 2014, with a total in England of 6761.

Between 2015 and 2018 these devices were maintained in England at 6761.

In 2019 the number of customer devices in jobcentres in England has reduced to 6409 due to the rationalisation of the DWP Estate. These figures include 44 new up to date customer devices which have been installed and are currently being trialled in 3 offices in England from 2019. This should result in all devices in England being replaced during 2019 with new bespoke machines designed to support the Universal Credit customer journey.

Notes:

* A desktop computer available for public use, available for the majority of time with the exception of servicing and updates.

These figures do not include “JobPoints/JobKiosks” that could be used by the public for job search activities and which were completely decommissioned by November 2014.

Secondary information

Type
Written question
Reference
221632
Session
2017-19
Subjects
Computers Jobcentres
Contains statistics
Yes
Link
View this Written question on www.parliament.uk