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Jobcentres: Computers

Answer

The information requested is detailed below and is from internal DWP data which has not been quality assured to official statistical standards:

Reliable data for the period 2010-2013 is not held.

For the period 2014-2019 the number of devices * is detailed in the table below:

Region	Years 2014-2018	Number of devices
Southern		1101
London & Home Counties		1794
Central		1553
North West		1050
North East		1263
Region	Year: 2019	Number of devices
Southern		1044
London & Home Counties		1723
Central		1462
North West		992
North East		1188

For 2019 the number of customer devices in jobcentres in England has reduced overall to 6409, due to the rationalisation of the DWP Estate. These figures include 44 new up to date customer devices which have been installed and are currently being trialled in 3 offices in England from 2019. This should result in all devices in England being replaced during 2019 with new bespoke machines designed to support the Universal Credit customer journey.

Notes:

* A desktop computer available for public use, available for the majority of time with the exception of servicing and updates.

These figures do not include “JobPoints/JobKiosks” that could be used by the public for job search activities and which were completely decommissioned by November 2014

Secondary information

Type

Written question

Reference

221633

Session

2017-19

Related items

Jobcentres: Computers
Thursday, 28 February 2019
Written questions
House of Commons

Subjects

Computers Jobcentres

Contains statistics

Yes

Link

View this Written question on www.parliament.uk