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Written question asked by Jim Cunningham (Labour) on Wednesday, 27 February 2019, in the House of Commons. It was due for an answer on Monday, 4 March 2019 (named day). A holding answer was provided on Monday, 4 March 2019. A substantive answer was provided by Kelly Tolhurst (Conservative) on Tuesday, 5 March 2019 on behalf of the Department for Business, Energy and Industrial Strategy.


Wonga: Complaints

Question

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to support previous customers of Wonga who have outstanding complaints against that company since it entered administration.

Answer

Any outstanding complaints are being dealt with directly by the joint administrators of Wonga Group Limited. The joint administrators, along with the Financial Conduct Authority and the Financial Ombudsman have issued advice to former customers of Wonga on how to submit any complaints or claims and the process under which they will be dealt with.


Secondary information

Type
Written question
Reference
226524
Session
2017-19
Subjects
Complaints Wonga
Link
View this Written question on www.parliament.uk