Written question asked by Chris Ruane (Labour) on Tuesday, 5 March 2019, in the House of Commons. It was due for an answer on Monday, 11 March 2019 (named day). A holding answer was provided on Monday, 11 March 2019. A substantive answer was provided by Sarah Newton (Conservative) on Tuesday, 12 March 2019 on behalf of the Department for Work and Pensions.
Social Security Benefits: Internet
- Question
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To ask the Secretary of State for Work and Pensions, with reference to written statement HCWS1376, what steps she is taking to ensure that the benefits of a single digital platform are extended to claimants who do not have access to computers or the internet.
- Answer
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We recognise the challenges for customers who cannot access our online services. We will have a choice of other channels available including assisted digital where customers can ask for assistance from friends, family or other organisations, or by contacting DWP by phone or face to face.
We expect to increase this digital uptake over time, but are aware that we need to keep these channels open during and after our transition to digital.
Secondary information
- Type
- Written question
- Reference
- 228588
- Session
- 2017-19
- Related items
- Subjects
- Internet Social security benefits
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2019-03-12 12:27:06 +0000
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2017-19/228588
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2017-19/228588
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2017-19/228588