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Written question asked by Lord Field of Birkenhead (Independent (affiliation)) on Thursday, 13 June 2019, in the House of Commons. It was due for an answer on Monday, 17 June 2019. It was answered by Lord Sharma (Conservative) on Friday, 21 June 2019 on behalf of the Department for Work and Pensions.

Universal Credit

Question

To ask the Secretary of State for Work and Pensions, how many occasions universal credit claimants have registered concerns, questions, or complaints on Real Time Information in each of the last 12 months.

Answer

The Department has been working closely with HMRC since Universal Credit went live in 2013 to support and inform employers who report earnings to emphasise the importance of timely reporting via the Real Time Information (RTI) system.

HMRC have updated their guidance to reiterate to employers the importance of reporting accurate dates and the impact on payment cycles; the Financial Secretary to the Treasury is also working closely with HMRC and employers to do this.

RTI concerns, questions and complaints data is not centrally collated and could only be supplied at disproportionate to the Department.

The Department received over 31 million RTI notifications from employers for Universal Credit claimants in the last 12 months (17 June 2018 to 16 June 2019). These records were used to produce over 18.5 million individual earnings calculations and 77,952 of those calculations were disputed by claimants, of which around a fifth were upheld.

Secondary information

Type
Written question
Reference
264335
Session
2017-19
Related items
Universal Credit
Thursday, 27 June 2019
Written questions
House of Commons
Grouped for answer
Yes
Subjects
Complaints PAYE Universal credit
Contains statistics
Yes
Link
View this Written question on www.parliament.uk