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Written question asked by Louise Ellman (Labour) on Monday, 22 July 2019, in the House of Commons. It was due for an answer on Thursday, 25 July 2019 (named day). It was answered by Seema Kennedy (Conservative) on Wednesday, 31 July 2019 on behalf of the Home Office.

Visas: Applications

Question

To ask the Secretary of State for the Home Department, what representations he has received on the efficiency of the UK Visa and Citizenship Application Services online appointment booking system; and if he will make a statement.

Answer

Sopra Steria Ltd (SSL) monitors the performance of the UKVCAS website and regularly reviews feedback from customers to ensure the website meets their needs and expectations.

So far, since service inception in November, the following improvements have been made to the online booking system:


- more detailed information in the FAQs section to help customers resolve problems
- improved visibility of appointments by expanding the number of locations that customers can view from four to eight.
- extended period for customers booking appointments from four to six weeks for core service points and from two to four weeks for enhanced service points.

Secondary information

Type
Written question
Reference
280157
Session
2017-19
Grouped for answer
Yes
Subjects
Applications Internet Standards Visas
Link
View this Written question on www.parliament.uk