Written question asked by Neil O'Brien (Conservative) on Monday, 22 July 2019, in the House of Commons. It was due for an answer on Thursday, 25 July 2019 (named day). It was answered by Nick Hurd (Conservative) on Thursday, 25 July 2019 on behalf of the Home Office.

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101 Calls

Question

To ask the Secretary of State for the Home Department, how many and what proportion of calls to the 101 service were (a) answered in under 30 seconds, (b) answered between 30 to 60 seconds, (c) answered between 60 seconds and 120 seconds, (d) answered between 120 and 180 seconds, (e) answered between 180 and 300 seconds (f) answered between 300 and 600 seconds (g) answered after 600 seconds, (h) unanswered in each of the last three years for which information is available; and how many calls there were in total in each of those years.

Answer

The Home Office does not collect data on the 101 service, this is an operational decision for individual forces.

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Secondary information

Type

Written question

Reference

280458

Session

2017-19

Subjects

Standards 101 calls

Contains statistics

Yes

Link

View this Written question on www.parliament.uk