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Written question asked by Liz Saville Roberts (Plaid Cymru) on Monday, 2 September 2019, in the House of Commons. It was due for an answer on Thursday, 5 September 2019 (named day). It was answered by Edward Argar (Conservative) on Thursday, 5 September 2019 on behalf of the Ministry of Justice.


Probate: Software

Question

To ask the Secretary of State for Justice, pursuant to the Answer of 17 July 2019 to Question 278565 on Probate: Computer Software, at what point in the Probate application process is user feedback requested; and if he will make a statement.

Answer

The 93% user satisfaction figure for the online probate service is obtained via an exit survey once an application has been submitted.


Secondary information

Type
Written question
Reference
284794
Session
2017-19
Related items
Probate: Software
Friday, 2 August 2019
Written questions
House of Commons
General Practitioners
Monday, 13 January 2020
Written questions
House of Commons
Subjects
Software Probate Standards
Link
View this Written question on www.parliament.uk