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Written question asked by Jim Fitzpatrick (Labour) on Thursday, 26 September 2019, in the House of Commons. It was due for an answer on Monday, 30 September 2019. It was answered by Esther McVey (Conservative) on Tuesday, 8 October 2019 on behalf of the Ministry of Housing, Communities and Local Government.

Housing Ombudsman Service: Complaints

Question

To ask the Secretary of State for Housing, Communities and Local Government, what the average length of time was for the Housing Ombudsman Service to determine case complaints in the first three months of 2019-20; and how many complaints were dealt with within the six month target during that period.

Answer

In order to ensure that residents receive a fair and impartial service, the Housing Ombudsman carefully reviews all available evidence when investigating and determining cases within their formal remit.

Between April and June 2019-20, the Housing Ombudsman Service determined 502 cases with an average determination time of 6.8 months. The Housing Ombudsman Service does not have a specific target for the proportion of cases determined within six months. The target is an average to be achieved across the financial year reflecting that the Housing Ombudsman Service is a demand-led and the average case time will vary each month depending on the number of cases received, and the complexity of the peculiar case.

Secondary information

Type
Written question
Reference
291215
Session
2017-19
Related items
Subjects
Complaints Housing Ombudsman Service
Contains statistics
Yes
Link
View this Written question on www.parliament.uk