Written question asked by Norman Lamb (Liberal Democrat) on Thursday, 31 October 2019, in the House of Commons. It was due for an answer on Tuesday, 5 November 2019 (named day). It was answered by Mims Davies (Conservative) on Tuesday, 5 November 2019 on behalf of the Department for Work and Pensions.

Department for Work and Pensions: Digital Technology

Question: To ask the Secretary of State for Work and Pensions, who is responsible for digitisation in her Department; and what mechanisms the that person uses to champion digitisation.

Answer: Service transformation is one of the Department for Work and Pensions’ strategic objectives. Accountability is shared between the Director General for Digital and the Director General for Service Excellence. It is coordinated through the Service Transformation Board which provides governance for service improvements as well as the strategic approach to the digitalisation of the Department’s services. The work is championed across the Department, including via Transformation Portfolio Managers and Digital product owners.

Secondary information