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Written question asked by Afzal Khan (Labour) on Friday, 15 January 2021, in the House of Commons. It was due for an answer on Tuesday, 19 January 2021. It was answered by Justin Tomlinson (Conservative) on Thursday, 21 January 2021 on behalf of the Department for Work and Pensions.


Department for Work and Pensions: Email

Question

To ask the Secretary of State for Work and Pensions, what recent estimate she has made of the cost of setting up an email channel for the public to contact her Department in respect of personal independence payment appeals.

Answer

Once a customer has submitted an appeal to Her Majesty’s Courts and Tribunals Service (HMCTS) the customer engages with HMCTS from this point to provide information and evidence relevant to their PIP appeal. In most PIP appeal cases, additional evidence provided is then digitally shared with DWP as a party to the appeal, therefore an email address is not necessary.


Secondary information

Type
Written question
Reference
138509
Session
2019-21
Subjects
Appeals Costs Department for Work and Pensions Email Personal independence payment
Contains statistics
Yes
Link
View this Written question on www.parliament.uk