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Written question asked by Grahame Morris (Labour) on Tuesday, 9 March 2021, in the House of Commons. It was due for an answer on Friday, 12 March 2021 (named day). It was answered by Baroness Maclean of Redditch (Conservative) on Friday, 12 March 2021 on behalf of the Department for Transport.


Driver and Vehicle Licensing Agency: Remote Working

Question

To ask the Secretary of State for Transport, pursuant to the Answer of 1 March 2021 to Question 158241, Driver and Vehicle Licensing Agency: Remote Working, when the findings of the Deloitte report were presented to (a) the DVLA, (b) Chief Executive Julie Lennard and (c) other parties or bodies.

Answer

The review was carried out by both internal Driver and Vehicle Licensing (DVLA) and external expertise and focused on what could be done to reduce the backlogs that had built up during the initial lockdown in 2020, not specifically on home working. Some recommendations have been implemented but others require more significant changes that are still being worked through. The review was an iterative process which involved discussions with various personnel across the DVLA and the final report was recently presented to the DVLA’s Board.


Secondary information

Type
Written question
Reference
165494
Session
2019-21
Related items
Grouped for answer
Yes
Subjects
Driver and Vehicle Licensing Agency Remote working
Link
View this Written question on www.parliament.uk