Written question asked by Jonathan Ashworth (Labour) on Thursday, 9 March 2023, in the House of Commons. It was due for an answer on Tuesday, 14 March 2023 (named day). It was answered by Mims Davies (Conservative) on Tuesday, 14 March 2023 on behalf of the Department for Work and Pensions.
Department for Work and Pensions: Complaints
- Question
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To ask the Secretary of State for Work and Pensions, how many complaints his Department has received in each of the last five years; and how many and what proportion of those complaints have been referred to the Independent Case Examiner.
- Answer
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DWP publishes complaints received data on a quarterly basis on Gov.uk. The data is currently published up to December 2022 and is available here.
The Independent Case Examiner (ICE) publishes complaints received and accepted data on a quarterly basis on Gov.uk. The data is currently published up to December 2022 and is available here. The number of approaches received into the ICE office is much higher than the number accepted due to premature or inappropriate referrals which do not progress to be considered for investigation. Please note, the published ICE figures do not include any acceptances for complaints relating to providers delivering contracted DWP services or Northern Ireland Department for Communities.
Secondary information
- Type
- Written question
- Reference
- 162181
- Session
- 2022-23
- Grouped for answer
- Yes
- Subjects
- Complaints Department for Work and Pensions Independent Case Examiner
- Contains statistics
- Yes
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2023-03-14 18:18:33 +0000
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2022-23/162181
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2022-23/162181
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2022-23/162181