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Written question asked by Baroness Harman (Labour) on Tuesday, 16 May 2023, in the House of Commons. It was due for an answer on Thursday, 18 May 2023. It was answered by Laura Trott (Conservative) on Tuesday, 30 May 2023 on behalf of the Department for Work and Pensions.

Pension Credit: Applications

Question

To ask the Secretary of State for Work and Pensions, how many pensioners have been waiting more than three months for an outcome of their pension credit application.

Answer

As of 23 May 2023, the number of customers waiting more than 61 days for the outcome of their Pension Credit application was 7,213. This is due to the complexities of each case which can range from awaiting National Insurance Number allocation, requesting information from third parties such as Local Authorities, Solicitors and where we are awaiting documents from the customer which are needed to finalise their claim.

The Management Information used has been taken from the same operational source data systems as our published administrative data. However, as this Management Information is not a recognised National or Official Statistic, it has not been subjected to the same level of Quality Assurance. As a result, these figures should be treat with caution.

Secondary information

Type
Written question
Reference
185193
Session
2022-23
Subjects
Applications Pension credit Standards
Contains statistics
Yes
Link
View this Written question on www.parliament.uk