Written question asked by Justin Madders (Labour) on Friday, 9 June 2023, in the House of Commons. It was due for an answer on Tuesday, 13 June 2023. It was answered by John Whittingdale (Conservative) on Friday, 16 June 2023 on behalf of the Department for Science, Innovation and Technology.

Information Commissioner’s Office: Complaints

Question: To ask the Secretary of State for Science, Innovation and Technology, how many and what proportion of complaints made to the Information Commissioner’s Office met the threshold for action in each year since 2019.

Answer

The ICO has provided figures for 2021, 2022 and 2023 where the data is held, related to both data protection and Freedom of Information complaints cases. Due to the ICO’s retention and disposal policy, casework data prior to 2021 is no longer held.

You may wish to note that further information on complaints cases and outcomes dating back to 2016/2017 is available in the ICO’s Annual Reports which can be found here.

Data Protection Complaints

	2021	%	2022	%	2023	%
Informal Action Taken	16118	37.63	13091	33.96	6351	37.51
Investigation Pursued	13	0.03	9	0.02	7	0.04
No Further Action	26691	62.32	25440	66	10570	62.43
Regulatory Action	6	0.01	6	0.02	3	0.02
Total	42,828		38,546		16,931

Freedom of Information Complaints

(these include Environmental Information Regulation cases)

	2021	%	2022	%	2023	%
Informal Action Taken	796	14.06	971	14.69	486	13.80
No Further Action	3524	62.23	3365	50.92	1679	47.66
Decision Notice Served	1343	23.72	2273	34.39	1358	38.55
Total	5663		6609		3523

Secondary information

Type: Written question
Reference: 188734
Session: 2022-23
Transferred: Yes
Subjects: Complaints Standards Information Commissioner's Office
Contains statistics: Yes
Link: View this Written question on www.parliament.uk

Information Commissioner’s Office: Complaints

Secondary information

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