Written question asked by Emily Thornberry (Labour) on Monday, 10 October 2022, in the House of Commons. It was due for an answer on Thursday, 13 October 2022 (named day). It was answered by Marcus Fysh (Conservative) on Monday, 17 October 2022 on behalf of the Department for International Trade.

UK Trade with EU: Telephone Services

Question: To ask the Secretary of State for International Trade, what accounts for the difference between the total number of calls to the Export Support Service between 1 April and 20 September 2022 implied by the percentage figures contained in the Answer of 28 September 2022 to Question 51514 of 1,925.5 calls and the 2,820 calls reported in the Answer of 28 September 2022 to Question 51512.

Answer: Any users which were not accounted for in the figures provided in the answer to Question 51514 either refused to provide their data or were not businesses, and this data is stored on separate systems. The number of calls received by the Export Support Service is reported using the supplier’s telephony system, which was used to answer Question 51512. The case outcome data is reported using the supplier’s Customer Relationship Management (CRM) system, which was used to answer Question 51514. The difference between these figures is the number of calls logged on the telephony system, and the number of cases entered into the CRM system.

Secondary information

Type: Written question
Reference: 59541
Session: 2022-23
Related items: UK Trade with EU: Telephone Services
Wednesday, 28 September 2022
Written questions
House of Commons; UK Trade with EU: Telephone Services
Wednesday, 28 September 2022
Written questions
House of Commons
Subjects: Standards Telephone services UK trade with EU
Link: View this Written question on www.parliament.uk