Written question asked by Emily Thornberry (Labour) on Monday, 10 October 2022, in the House of Commons. It was due for an answer on Wednesday, 12 October 2022. It was answered by Marcus Fysh (Conservative) on Tuesday, 18 October 2022 on behalf of the Department for International Trade.

UK Trade with EU: Telephone Services

Question: To ask the Secretary of State for International Trade, pursuant to the Answer of 28 September 2022 to Question 51512 on UK Trade with EU: Telephone Services, what action was taken with respect to the approximately (a) 367 calls in April, (b) 151 calls in May, (c) 128 calls in June, (d) 108 calls in July, (e) 77 calls in August and (f) 64 calls in September 2022, that are not accounted for by the figures provided in the Answer of 28 September 2022 to Question 51514.

Answer: The data used to answer Question 51514 was taken from the supplier’s Customer Relationship Management system, whereas the data used to answer Question 51512 is taken from the supplier’s telephony system. As the contract expired on 07 October 2022, we do not have access to the supplier’s telephony system to provide the breakdown as requested.

Secondary information

Type: Written question
Reference: 59544
Session: 2022-23
Related items: UK Trade with EU: Telephone Services
Wednesday, 28 September 2022
Written questions
House of Commons; UK Trade with EU: Telephone Services
Wednesday, 28 September 2022
Written questions
House of Commons
Subjects: Standards Telephone services UK trade with EU
Link: View this Written question on www.parliament.uk