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Written question asked by Janet Daby (Labour) on Thursday, 8 February 2024, in the House of Commons. It was due for an answer on Wednesday, 21 February 2024 (named day). It was answered by Lee Rowley (Conservative) on Wednesday, 21 February 2024 on behalf of the Department for Levelling Up, Housing and Communities.

Freehold and Property Management Companies: Misconduct

Question

To ask the Secretary of State for Levelling Up, Housing and Communities, how many cases of (a) freehold and (b) management company misconduct have been reported in the last 12 months.

Answer

There is no one set of information which captures the full extent of leaseholder concerns as these come in many forms.

Leaseholders have a number of routes to redress including challenging the reasonableness of costs or services provided at the Property Tribunal, making a complaint through a freeholder or managing agent’s own complaints procedures, or using a government approved redress scheme of which all managing agents must belong by law.

Through the Leasehold and Freehold Reform Bill the Government will expand routes of redress for leaseholders where their landlord carries out their own management of the building by requiring these landlords to join a redress scheme.

Secondary information

Type
Written question
Reference
13846
Session
2023-24
Grouped for answer
Yes
Subjects
Freehold Misconduct Property management companies
Contains statistics
Yes
Link
View this Written question on www.parliament.uk