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Written question asked by Jonathan Edwards (Independent (affiliation)) on Monday, 15 April 2024, in the House of Commons. It was due for an answer on Thursday, 18 April 2024 (named day). It was answered by Amanda Solloway (Conservative) on Thursday, 18 April 2024 on behalf of the Department for Energy Security and Net Zero.

Heat Pumps

Question

To ask the Secretary of State for Energy Security and Net Zero, whether she has had discussions with Ofgem to ensure that heat pump installation companies under the Energy Company Obligation scheme provide (a) a suitable service for customers to assist with problems and (b) provide advice on the optimal use of the new heating system.

Answer

All installations under the Energy Company Obligation scheme must be carried out by a TrustMark registered business. Installations of low carbon measures, such as heat pumps, must be carried out in accordance with the Microgeneration Certification Scheme (MCS) requirements.

TrustMark’s Customer Charter sets out the responsibilities of any TrustMark registered installer which includes the registered business ensuring there is a proper testing and hand-over process to ensure the customer knows how installations work and should be maintained.

Ofgem has set out a route to redress for any issues arising from measures installed under the scheme, which can be found at: www.ofgem.gov.uk/eco4-complaints-process.

Secondary information

Type
Written question
Reference
21617
Session
2023-24
Subjects
Energy company obligation Heat pumps
Link
View this Written question on www.parliament.uk