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Written question asked by Martyn Day (Scottish National Party) on Tuesday, 16 April 2024, in the House of Commons. It was due for an answer on Thursday, 18 April 2024. It was answered by Mims Davies (Conservative) on Tuesday, 23 April 2024 on behalf of the Department for Work and Pensions.

Social Security Benefits: Disability

Question

To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the adequacy of waiting times to speak to the Disability Service Centre.

Answer

Telephony is our customers’ primary channel to contact us. We continually assess the number of calls we are receiving and the associated waiting times, deploying resources accordingly to support service levels wherever this is possible.

However, due to recent higher volumes of calls than forecast, from the 24th of April and throughout May, we are deploying dedicated telephony specific resource to the Personal Independent Payment telephony lines which will give better support when dealing with sudden increases in traffic.

Secondary information

Type
Written question
Reference
22084
Session
2023-24
Subjects
Disability Social security benefits Standards Telephone services
Link
View this Written question on www.parliament.uk