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Written question asked by Margaret Greenwood (Labour) on Friday, 3 May 2024, in the House of Commons. It was due for an answer on Wednesday, 8 May 2024. It was answered by Jo Churchill (Conservative) on Tuesday, 14 May 2024 on behalf of the Department for Work and Pensions.


Universal Credit

Question

To ask the Secretary of State for Work and Pensions, how many and what proportion of Jobcentres will be offering face-to-face support for legacy benefit claimants required to transfer to Universal Credit; and which ones will be offering that support.

Answer

We currently provide assistance and support through a variety of channels, including face to face in all of our jobcentres across the United Kingdom.

We have a dedicated team in place to support customers in receipt of a Migration Notice to transition to Universal Credit including a dedicated telephone line for queries.

We continue to learn what we need to put in place for customers receiving a Migration Notice to support their transition to Universal Credit.


Secondary information

Type
Written question
Reference
24763
Session
2023-24
Grouped for answer
Yes
Subjects
Advisory services Jobcentres Universal credit
Contains statistics
Yes
Link
View this Written question on www.parliament.uk