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Written question asked by Rupert Lowe (Reform UK) on Tuesday, 10 December 2024, in the House of Commons. It was due for an answer on Thursday, 12 December 2024. It was answered by Emma Reynolds (Labour) on Wednesday, 18 December 2024 on behalf of the Department for Work and Pensions.


Pension Service

Question

To ask the Secretary of State for Work and Pensions, how many contacts to the Pension Service there were in each month of the last five years.

Answer

The attached table shows volumes of telephone calls received within Pension Service over the last 5 years and includes the following services:

  • State Pension
  • Pension Credit
  • International Group
  • Attendance Allowance
  • Carers Allowance
  • Winter Fuel Payment
  • Bereavement
  • Future Pension Service
  • Includes all G4S outsourced.

Information regarding other contacts is not readily available and to provide it would incur disproportionate cost.


Secondary information

Type
Written question
Reference
19134
Session
2024-26
Attachment
Attachment
Subjects
Pension Service
Contains statistics
Yes
Link
View this Written question on www.parliament.uk