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Written question asked by Kevin Hollinrake (Conservative) on Monday, 13 January 2025, in the House of Commons. It was due for an answer on Wednesday, 15 January 2025. It was answered by Matthew Pennycook (Labour) on Tuesday, 21 January 2025 on behalf of the Ministry of Housing, Communities and Local Government.

Regulator of Social Housing: Translation Services

Question

To ask the Secretary of State for Housing, Communities and Local Government, whether the Regulator of Social Housing has provided guidance to registered providers of social housing on translation of guidance into foreign languages.

Answer

All registered providers of social housing are required to deliver the outcomes of the regulatory standards set by the independent Regulator of Social Housing. In particular, under the Transparency, Influence and Accountability standard, all registered providers must ensure that communication with and information for tenants is clear, accessible and appropriate to the diverse needs of their tenants.

The regulator’s consumer standards Code of Practice states that providers should make tenants aware of the different ways in which services are tailored to meet their needs. It provides examples of ways in which providers could achieve this, including by informing tenants that information can be supplied in different languages on request.

Secondary information

Type
Written question
Reference
23351
Session
2024-26
Related items
Regulator of Social Housing: Translation Services
Thursday, 27 March 2025
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House of Commons
Regulator of Social Housing: Translation Services
Tuesday, 18 February 2025
Written questions
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Subjects
Translation services Regulator of Social Housing
Link
View this Written question on www.parliament.uk