Written question asked by Shivani Raja (Conservative) on Friday, 21 February 2025, in the House of Commons. It was due for an answer on Tuesday, 25 February 2025. It was answered by Simon Lightwood (Labour) on Friday, 28 February 2025 on behalf of the Department for Transport.

Railways: Visual Impairment

Question: To ask the Secretary of State for Transport, what steps her Department is taking to increase (a) automated announcements at railway stations and (b) assistance from platform staff for visually impaired passengers.

Answer: Ensuring accessibility for all passengers is at the heart of our passenger-focused approach. Whenever the industry carries out work at stations this must meet current accessibility standards, including for visual and audible announcements. Furthermore, all train and station operators are required to establish and comply with an Accessible Travel Policy which sets out, amongst other things, the arrangements and assistance that an operator will provide to protect the interests of disabled people using its services. We have recently funded the next phase of the Passenger Assist programme, this will build on the existing programme and deliver an improved and more consistent assistance offer for all passengers who require assistance.

Secondary information