Skip to main content

Written question asked by Patricia Ferguson (Labour) on Wednesday, 26 March 2025, in the House of Commons. It was due for an answer on Friday, 28 March 2025. It was answered by Stephen Timms (Labour) on Thursday, 3 April 2025 on behalf of the Department for Work and Pensions.


Access to Work Programme: Applications

Question

To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of the time taken for Access to Work applications to be allocated to a case manager; and what steps she is taking to help reduce this waiting time.

Answer

We are committed to reducing waiting times for Access to Work and are considering the best way to deliver that for customers. We have increased the number of staff processing Access to Work claims and applications from customers who are about to start a job or who are renewing are prioritised.

The Pathways to Work: Reforming Benefits and Support to get Britain Working’ Green Paper was published on 18 March. Alongside the Access to Work reform proposals introduced in the Green Paper, we are considering further options to reduce the waiting time for customers


Secondary information

Type
Written question
Reference
41749
Session
2024-26
Related items
Pathways to Work: Reforming Benefits and Support to Get Britain Working
Tuesday, 18 March 2025
Command papers
House of Commons
House of Lords
Subjects
Applications Standards Access to work programme
Link
View this Written question on www.parliament.uk