Written question asked by James Frith (Labour) on Thursday, 17 April 2025, in the House of Commons. It was due for an answer on Wednesday, 23 April 2025. It was answered by Justin Madders (Labour) on Tuesday, 29 April 2025 on behalf of the Department for Business and Trade.

Digital Technology: Subscriptions

Question: To ask the Secretary of State for Business and Trade, what steps he is taking to help mitigate the potential impact of his Department's proposals for cooling-off rights within the subscription contract regime under the Digital Markets, Competition and Consumers Act 2024 on digital content streaming services.

Answer: The Government’s Consultation on the implementation of the new subscriptions contract regime included proposals for how refunds should work when consumers exercise their statutory cooling-off rights. The overarching aim set out in that document is for a framework that is fair for both businesses and consumers. Officials have met regularly with digital content subscription businesses and their trade bodies to hear their views. We are analysing all the responses to the consultation, including those from businesses that supply digital content or services, and will publish a Government Response in due course.

Secondary information