Written question asked by Kanishka Narayan (Labour) on Thursday, 26 June 2025, in the House of Commons. It was due for an answer on Monday, 30 June 2025. It was answered by Torsten Bell (Labour) on Tuesday, 1 July 2025 on behalf of the Department for Work and Pensions.
Pensions Ombudsman: Standards
- Question
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To ask the Secretary of State for Work and Pensions, what steps her Department is taking to reduce waiting times at the Pensions Ombudsman for (a) older pensioners and (b) other people.
- Answer
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The Pension Ombudsman (TPO) has experienced a significant increase in complaints over several years, and this trend is continuing. This has impacted on waiting times for cases to be allocated to specialists. TPO does not differentiate or collect data on age when considering complaints.
DWP has allocated additional funding to TPO to reduce waiting times. TPO has also implemented an Operating Model Review (OMR) programme to improve the efficiency of its operations. This is beginning to have a positive impact on waiting times.
Secondary information
- Type
- Written question
- Reference
- 63161
- Session
- 2024-26
- Subjects
- Pensions Ombudsman Standards
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2025-09-05 23:35:07 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-25/63161
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- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-25/63161
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