Written question asked by Kate Osamor (Labour) on Friday, 4 October 2024, in the House of Commons. It was due for an answer on Tuesday, 8 October 2024. It was answered by Feryal Clark (Labour) on Monday, 14 October 2024 on behalf of the Department for Science, Innovation and Technology.

Social Media: Fraud and Hacking

Question: To ask the Secretary of State for Science, Innovation and Technology, what steps he is taking to help ensure that social media companies provide adequate support to customers who are the subject of hacking and fraud.

Answer

As fraud offences are ‘priority offences’ under the Online Safety Act (OSA), all user-to-user services in scope must prevent illegal fraudulent content from appearing on their platforms and swiftly remove if it does. They must also effectively mitigate the risk of their service being used to facilitate fraud.

The OSA also requires in-scope platforms to provide accessible complaints and appeals procedures for their users. Additionally, those services over the designated threshold (Category 1 services) must uphold their terms of service.

Secondary information

Type: Written question
Reference: 6333
Session: 2024-26
Subjects: Fraud Victims Hacking Social media
Link: View this Written question on www.parliament.uk

Social Media: Fraud and Hacking

Secondary information

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