Written question asked by Ben Spencer (Conservative) on Friday, 29 August 2025, in the House of Commons. It was due for an answer on Tuesday, 2 September 2025. It was answered by Simon Lightwood (Labour) on Monday, 8 September 2025 on behalf of the Department for Transport.

Weybridge Station: Lifts

Question: To ask the Secretary of State for Transport, what (a) data sources and (b) methodology was used by South Western Rail to (i) measure the performance and (ii) monitor outage events of the lifts at Weybridge Station.

Answer: South Western Railway (SWR) uses the Network Rail data source system Citadel, which logs lifts reported out of use, alongside SWR customers advising of lifts out of use. This approach is used at all SWR stations with lifts including Weybridge. This data is then fed into a dashboard for measuring performance. The dashboard, lift performance and outage events are all discussed at a meeting held each rail period between SWR and Network Rail. This review feeds into improvement works and activities.

Secondary information