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Written question asked by Zarah Sultana (Your Party) on Monday, 16 March 2026, in the House of Commons. It was due for an answer on Wednesday, 18 March 2026. It was answered by Diana Johnson (Labour) on Monday, 23 March 2026 on behalf of the Department for Work and Pensions.

Jobcentres: Reform

Question

To ask the Secretary of State for Work and Pensions, with reference to the Government's response to Recommendation 4 of the Work and Pensions Committee's Get Britain Working, Reforming Jobcentres report, how he plans to work with Universal Credit claimants and advice and advocacy organisations to ensure that the claimant commitment pathfinder tests are informed by their insights and experience.

Answer

The claimant commitment pathfinder is being developed using direct insight from Universal Credit claimants and work coaches. Through structured user research activity and ongoing feedback, we are assessing how the new approach operates in practice and whether it provides a clearer and improved experience from both a user and operational perspective.

This engagement forms part of wider improvements to conditionality and claimant communication set out in the Government’s response to Recommendation 4. We are committed to publishing evaluation findings in line with Government Social Research processes.

Secondary information

Type
Written question
Reference
120884
Session
2024-26
Subjects
Advisory services Jobcentres Universal credit Reform
Link
View this Written question on www.parliament.uk