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Written question asked by Rachel Blake (Labour) on Tuesday, 24 March 2026, in the House of Commons. It was due for an answer on Thursday, 26 March 2026. It was answered by Martin McCluskey (Labour) on Wednesday, 1 April 2026 on behalf of the Department for Energy Security and Net Zero.


Heat Networks: Flats

Question

To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to ensure that leaseholders and tenants in buildings served by heat networks are protected from excessive service charges and poor service delivery.

Answer

Ofgem was introduced as the heat network regulator in January 2026. While many leaseholders can benefit from the new consumer protections, including protection against poor service standards, we are aware that there are still some challenges where heat charges are ‘bundled’ with service charges and subject to the Landlord and Tenant Act 1985.

Ofgem have issued guidance on how suppliers should consider interactions between housing legislation and heat network regulation and we will continue to work with MHCLG to explore options to address these challenges.


Secondary information

Type
Written question
Reference
123552
Session
2024-26
Transferred
Yes
Subjects
Flats Service charges Heat networks
Link
View this Written question on www.parliament.uk