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Written question asked by Mims Davies (Conservative) on Thursday, 26 March 2026, in the House of Commons. It was due for an answer on Monday, 13 April 2026. It was answered by Emma Hardy (Labour) on Tuesday, 14 April 2026 on behalf of the Department for Environment, Food and Rural Affairs.


Businesses: Sussex

Question

To ask the Secretary of State for Environment, Food and Rural Affairs, what assessment she has made of the potential merits of providing compensation to businesses affected by water outages in (a) East Grinstead and Uckfield Constituency and (b) Sussex.

Answer

All customers of water and sewerage companies are entitled to guaranteed minimum standards of service, as set out by Government. These rights are known as the guaranteed standards scheme (GSS). Where a company fails to meet any of the standards, it is required to make a specified payment to the affected household or business customer.

Ofwat is responsible for monitoring the scheme. Details on payment amounts and conditions can be found here.


Secondary information

Type
Written question
Reference
124162
Session
2024-26
Registered interest declared
Yes
Grouped for answer
Yes
Transferred
Yes
Subjects
Compensation Business Water supply Sussex Outages
Link
View this Written question on www.parliament.uk