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Written question asked by Mike Martin (Liberal Democrat) on Wednesday, 10 September 2025, in the House of Commons. It was due for an answer on Tuesday, 16 September 2025 (named day). It was answered by Blair McDougall (Labour) on Wednesday, 17 September 2025 on behalf of the Department for Business and Trade.


National Investigation Service: Complaints

Question

To ask the Secretary of State for Business and Trade, how many complaints his Department has received on the National Investigation Service.

Answer

The Department for Business and Trade does not maintain a central record of complaints specifically about the National Investigation Service (NATIS).

While no formal complaints have been received directly by the Department, NATIS has been the subject of various Parliamentary Questions and Freedom of Information requests, indicating a level of interest.

In July 2025, the Department supported a response to a written complaint submitted to the Insolvency Service which included concerns about NATIS.

All correspondence is handled in line with established procedures to ensure appropriate and consistent responses.


Secondary information

Type
Written question
Reference
76467
Session
2024-26
Subjects
Complaints National Investigation Service
Contains statistics
Yes
Link
View this Written question on www.parliament.uk