Written question asked by Suella Braverman (Conservative) on Monday, 27 October 2025, in the House of Commons. It was due for an answer on Wednesday, 29 October 2025. It was answered by Matthew Pennycook (Labour) on Tuesday, 4 November 2025 on behalf of the Ministry of Housing, Communities and Local Government.
Property Management Companies
- Question
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To ask the Secretary of State for Housing, Communities and Local Government, if his Department will publish a register of freehold management companies subject to repeated (a) complaints and (b) enforcement action.
- Answer
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The government is committed to ensuring that those living in the rented and leasehold sectors are protected from abuse and poor service at the hands of unscrupulous property agents.
Property agents must already belong to a government-approved redress scheme. This legislative requirement is currently enforced by local authorities and by the National Trading Standards’ Lettings and Estate Agency Team, who have the power to issue warnings and banning orders to rogue estate and letting agents.
The redress schemes publish data on the number of complaints they receive, the amount awarded to consumers, and maintain a public list of agents that have been expelled from their respective schemes.
Many leaseholders face persistent delays and high costs when trying to sell their properties. Currently, freeholders and managing agents are responsible for providing essential sales information, but they often have little incentive to do so efficiently. Homeowners living on private or mixed tenure estates, who contribute to the maintenance and upkeep of communal areas, can face similar challenges when trying to obtain relevant information from their estate manager. The government will take forward measures in the Leasehold and Freehold Reform Act 2024 (LFRA) which will speed up the provision of information for leaseholders and homeowners on private or mixed tenure estates who wish to sell their property, and protect sellers from unreasonable fees when requesting this information.
The previous government committed to regulate the property agent sector in 2018 and asked a working group Chaired by Lord Best to advise them how to do it, yet it failed to respond to their findings from 2019. Managing agents play a key role in the maintenance of multi-occupancy buildings and freehold estates, and their importance will only increase as we transition toward a commonhold future, and so we are looking again at Lord Best’s 2019 report on regulating the property agent sector, particularly in light of the recommendations in the final Grenfell Inquiry report.
On 4 July 2025, we launched a wide-ranging consultation on proposals to hold landlords and managing agents to account for the services they provide and the charges and fees they levy. This included a number of proposals recommended by Lord Best, including the introduction of mandatory qualifications for managing agents and estate managers on freehold estates. We are clear that this consultation is not the final step in the regulation of managing agents and we will continue to reflect on the various other recommendations made in the 2019 report.
We will set out our full position on regulation of estate, letting and managing agents in due course.
Secondary information
- Type
- Written question
- Reference
- 85213
- Session
- 2024-26
- Related items
-
Sheltered Housing: Property Management Companies
Tuesday, 23 June 2026
Written questions
House of Commons
-
Property Management Companies: Regulation
Wednesday, 24 June 2026
Written questions
House of Commons
-
Landlords and Letting Agents: Accountability and Disclosure of Information
Monday, 20 July 2026
Written questions
House of Commons
- Grouped for answer
- Yes
- Subjects
- Complaints Enforcement Registration Property management companies
- Link
- View this Written question on www.parliament.uk
Show all related items (12)
Librarians' tools
- Timestamp
- 2026-08-14 11:59:42 +0100
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