Written question asked by Jim McMahon (Labour) on Wednesday, 19 November 2025, in the House of Commons. It was due for an answer on Monday, 24 November 2025 (named day). A holding answer was provided on Tuesday, 25 November 2025. A substantive answer was provided by Stephen Kinnock (Labour) on Tuesday, 2 December 2025 on behalf of the Department of Health and Social Care.
GP Practices: Telephone Systems
- Question
-
To ask the Secretary of State for Health and Social Care, what was the cost to the public purse of installing new telephone systems in GP practices in England last year; and how many (a) systems (b) handsets were installed.
- Answer
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The Department does not hold data on the cost of installing new telephone systems in general practices, nor on how many systems and handsets were installed.
As part of our ambition to end the 8:00am scramble, we want patients to contact their practice by phone, online, or by walking in, and for people to have an equitable experience across these access modes. Since 1 October 2025, practices are required to keep their online consultation tool open for the duration of core hours for non-urgent appointment requests, medication queries, and admin requests.
Secondary information
- Type
- Written question
- Reference
- 92738
- Session
- 2024-26
- Subjects
- Costs Telephone systems GP surgeries
- Contains statistics
- Yes
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2025-12-02 16:52:54 +0000
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-26/92738
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- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2024-26/92738