Written question asked by Ben Coleman (Labour) on Tuesday, 2 December 2025, in the House of Commons. It was due for an answer on Thursday, 4 December 2025. It was answered by Diana Johnson (Labour) on Wednesday, 10 December 2025 on behalf of the Department for Work and Pensions.

Jobcentres: Artificial Intelligence

Question: To ask the Secretary of State for Work and Pensions, what plans his Department has to use AI-powered job-matching tools developed by the private sector to run the new digital service behind the new Jobs and Careers Service.

Answer: The Department for Work and Pensions is committed to reforming the Jobs and Careers Service to better support jobseekers and employers. The Department continues to monitor market innovations and will leverage the right technology, including AI, to deliver improved outcomes for citizens. Use of AI would be subject to rigorous assessment, procurement in line with government regulations, and alignment with the Department’s responsible AI framework.

Secondary information