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Written question asked by Josh Babarinde (Liberal Democrat) on Thursday, 18 June 2026, in the House of Commons. It was due for an answer on Monday, 22 June 2026. It was answered by Diana Johnson (Labour) on Wednesday, 24 June 2026 on behalf of the Department for Work and Pensions.

Social Security Benefits: Learning Disability

Question

To ask the Secretary of State for Work and Pensions, what guidance his Department provides to Jobcentres on avoiding repeated (a) changes and (b) cancellations of appointments for claimants with learning difficulties and other vulnerabilities.

Answer

Jobcentre guidance emphasises identifying, recording and acting on a claimant’s individual needs, including any reasonable adjustments, accessibility requirements or support.

This helps Work Coaches plan appointments in a way that reflects the claimant’s circumstances, including tailoring frequency, format and communication method. Appointments can be flexed and delivered by alternative channels, such as telephone or home visits, where appropriate.

Enhanced service journeys provide more flexible and proactive contact for claimants needing additional support.

Staff are expected to consider each claimant’s circumstances when arranging and reviewing appointments, helping to minimise unnecessary changes or cancellations and provide a stable, effective service.

Secondary information

Type
Written question
Reference
11252
Session
2026-27
Subjects
Jobcentre Plus Social security benefits Specific learning difficulties
Link
View this Written question on www.parliament.uk