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Written question asked by Richard Holden (Conservative) on Monday, 22 June 2026, in the House of Commons. It was due for an answer on Wednesday, 24 June 2026. It was answered by Simon Lightwood (Labour) on Wednesday, 1 July 2026 on behalf of the Department for Transport.

High Speed Two

Question

To ask the Secretary of State for Transport, how many calls the HS2 Ltd helpdesk received in each month between July 2024 and the most recent month for which data is available.

Answer

Please refer to the table below, which outlines call volumes between July 2024 and May 2026. Calls account for approximately 40% of all work activity received, with the remaining volume comprising emails and webforms. For the latest period (April 2025 to March 2026), 97% of all enquiries (calls, emails and webforms) were answered within the 20 working day SLA.

Helpdesk calls received only

Total

Jul-24

1044

Aug-24

980

Sep-24

1032

Oct-24

1007

Nov-24

929

Dec-24

626

Jan-25

834

Feb-25

853

Mar-25

977

Apr-25

1131

May-25

897

Jun-25

776

Jul-25

834

Aug-25

747

Sep-25

889

Oct-25

734

Nov-25

839

Dec-25

620

Jan-26

878

Feb-26

746

Mar-26

833

Apr-26

799

May-26

799

Total

19804

Secondary information

Type
Written question
Reference
11760
Session
2026-27
Subjects
Telephone services High Speed Two
Contains statistics
Yes
Link
View this Written question on www.parliament.uk