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Written question asked by Christopher Chope (Conservative) on Monday, 6 July 2026, in the House of Commons. It was due for an answer on Thursday, 9 July 2026 (named day). It was answered by Stephen Timms (Labour) on Thursday, 9 July 2026 on behalf of the Department for Work and Pensions.

Universal Credit

Question

To ask the Secretary of State for Work and Pensions, what the average time is between a Universal Credit enquiry being referred to the Agents Contact Team and resolution of that enquiry.

Answer

The Department does not hold a routinely reported average time between a Universal Credit enquiry being referred to the Agents Contact Team and resolution of that enquiry.

Enquiries referred to the Agents Contact Team can vary significantly in complexity and may require input from different parts of the Department before they can be resolved. As a result, journey times are not directly comparable and are not currently measured as a single average resolution time.

The Department remains focused on ensuring Universal Credit enquiries are handled as quickly and effectively as possible, with priority given to cases where there is evidence of vulnerability, hardship or urgent need.

Secondary information

Type
Written question
Reference
15912
Session
2026-27
Subjects
Universal credit Standards
Contains statistics
Yes
Link
View this Written question on www.parliament.uk