Written question asked by Joshua Reynolds (Liberal Democrat) on Monday, 6 July 2026, in the House of Commons. It was due for an answer on Wednesday, 8 July 2026. It was answered by Andrew Western (Labour) on Tuesday, 14 July 2026 on behalf of the Department for Work and Pensions.
Universal Credit: Complaints
- Question
-
To ask the Secretary of State for Work and Pensions, what the average waiting time was for complaints submitted to the Independent Case Examiner on Universal Credit in the latest period for which data is available.
- Answer
-
As of 30 June 2026, Universal Credit cases being investigated by the Independent Case Examiner’s (ICE) office had waited an average of 28 weeks from receipt to the start of the investigation.
Secondary information
- Type
- Written question
- Reference
- 16354
- Session
- 2026-27
- Subjects
- Complaints Universal credit Standards Independent Case Examiner
- Contains statistics
- Yes
- Link
- View this Written question on www.parliament.uk
Librarians' tools
- Timestamp
- 2026-07-14 11:04:10 +0100
- URI
- http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/16354
- In Indexing
- http://indexing.parliament.uk/Content/Edit/1?uri=http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/16354
- In Solr
- https://search.parliament.uk/claw/solr/?id=http://data.parliament.uk/writtenparliamentaryquestion/commons/2026-27/16354