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Written question asked by Lee Dillon (Liberal Democrat) on Thursday, 9 July 2026, in the House of Commons. It was due for an answer on Monday, 13 July 2026. It was answered by Andrew Western (Labour) on Thursday, 16 July 2026 on behalf of the Department for Work and Pensions.

Social Security Benefits: Appeals

Question

To ask the Secretary of State for Work and Pensions, what processes are in place to ensure refunds are made promptly where deductions have been taken in error following a tribunal decision.

Answer

When a tribunal decision changes a claimant’s benefit entitlement, the decision is implemented through established DWP processes. Where this results in an award overpayment or underpayment, the revised liability is calculated and where appropriate, the relevant information is passed to Debt Management so that any necessary debt recovery adjustments can be completed.

The process in place to prioritise refunds is through a designated inbox, which is monitored daily. If a customer is experiencing financial hardship they should contact DWP Debt Management to discuss their situation, including any follow-up about a potential refund after a successful mandatory reconsideration or appeal dispute.

Secondary information

Type
Written question
Reference
17596
Session
2026-27
Grouped for answer
Yes
Subjects
Appeals Deductions Tribunals Social security benefits Repayments
Link
View this Written question on www.parliament.uk