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Written question asked by Steve Darling (Liberal Democrat) on Friday, 10 July 2026, in the House of Commons. It was due for an answer on Tuesday, 14 July 2026. It was answered by Kanishka Narayan (Labour) on Friday, 17 July 2026 on behalf of the Department for Science, Innovation and Technology.

Social Media: Business

Question

To ask the Secretary of State for Science, Innovation and Technology, what plans she has in place to ensure that businesses accounts on social media are protected from unfair suspension, to mitigate the financial impact on their business.

Answer

The Government recognises the importance of social media to UK businesses. Under the Online Safety Act, regulated services must operate accessible and effective complaints procedures, enabling users, including businesses, to challenge account suspensions or bans where they have been mistakenly associated with illegal content or content harmful to children.

Services must also take appropriate action in response to complaints. These duties are designed to increase transparency and accountability in platform decision-making. Ofcom has powers to take enforcement action where providers fail to comply with their statutory duties.

Secondary information

Type
Written question
Reference
17822
Session
2026-27
Subjects
Business Social media
Link
View this Written question on www.parliament.uk